Terms of service

Terms of Service

Last Updated: March 2, 2026

Overview

This website is operated by Srinuvasarao V Gavadakatla, doing business as EllaFocus.

By accessing this website or purchasing products from ellafocus.com, you agree to be bound by these Terms of Service.

If you do not agree with these terms, you may not access or use the website.

1. Business Identity

EllaFocus is an independent online reseller of pre-owned (used) digital cameras and photography equipment, based in Kolkata, West Bengal, India.

We are not an authorized dealer, distributor, or service center of any brand listed on our website unless explicitly stated.

All trademarks and brand names belong to their respective owners and are used for identification purposes only.

By using this website, you confirm that you are at least the age of majority in your place of residence.

2. Product Condition Disclosure

All products sold on ellafocus.com are pre-owned (used) unless explicitly stated otherwise in the product listing.

Because items are pre-owned:

Products may show cosmetic signs of prior use.

Accessories and packaging may differ from original manufacturer packaging.

Manufacturer warranty typically does not apply unless clearly stated.

We provide a 30-day seller warranty covering functional defects only, as outlined in our Refund & Return Policy.

Customers are responsible for reviewing product descriptions carefully before purchase.

3. Product Information and Availability

We make reasonable efforts to ensure that product descriptions, specifications, and pricing are accurate at the time of publication.

Due to the nature of pre-owned inventory:

Stock is limited.

Items may not be restocked once sold.

Product availability may change without notice.

In the event of a pricing or listing error, we reserve the right to cancel or refuse orders prior to shipment.

4. Billing and Payment

Customers agree to provide accurate billing and contact information when placing an order.

Payments are processed securely through third-party payment providers (such as PayPal). Payment processing is subject to the provider’s own terms and policies.

We reserve the right to cancel orders suspected of fraud or unauthorized transactions.

5. Shipping and Delivery

Shipping times, handling times, and delivery estimates are outlined in our Shipping Policy.

All orders are dispatched from our registered business address in Kolkata, India.

Delivery timeframes are estimates and may vary depending on:

Carrier conditions

Customs processing (for international shipments)

Destination country regulations

We are not responsible for delays caused by customs, carriers, or force majeure events.

6. Returns and Refunds

Returns and refunds are governed by our Refund & Return Policy.

Customers should review the full policy before making a purchase.

Returned items must comply with the eligibility conditions stated in the policy.

7. Limitation of Liability

To the maximum extent permitted by law:

EllaFocus shall not be liable for indirect, incidental, or consequential damages arising from the use of products purchased through this website.

Our liability shall not exceed the total purchase amount paid for the product.

Nothing in these Terms limits rights that cannot legally be excluded under applicable law.

8. Acceptable Use

You agree not to:

Use this website for unlawful purposes

Attempt unauthorized access to our systems

Violate intellectual property rights

Engage in fraudulent transactions

9. Governing Law

These Terms of Service are governed by the laws of India.

Any disputes arising under these Terms shall be subject to the jurisdiction of the courts located in West Bengal, India.

10. Contact Information

EllaFocus
Operated by: Srinuvasarao V Gavadakatla

Business Address:
32, Harish Chatterjee Street
Patuapara Kalighat, Apartment 3
Kolkata, West Bengal 700026
India

Email: support@ellafocus.com

Phone: +91 88531 56620