Shipping policy
Shipping Policy
This policy applies to all orders placed through ellafocus.com.
1. Order Processing
Order Cut-Off Time: 2:00 PM IST (Monday – Friday)
Handling Time: 0–1 business day
Orders placed after the cut-off time or on weekends/public holidays are processed the next business day.
All products are physically stored and dispatched from our registered business address in Kolkata, India.
2. Shipping Method
Orders are shipped via FedEx Express from Kolkata, India.
Tracking information is provided once the order is dispatched.
Customers will receive tracking details via email.
We do not operate warehouses outside India.
3. Delivery Time
Estimated Transit Time: 3–10 business days
Estimated Total Delivery Time: 3–11 business days (including handling)
Delivery times are estimates only and may vary due to:
Customs clearance procedures
Carrier delays
Weather conditions
Public holidays
Destination country regulations
We are not responsible for delays caused by customs or courier services.
4. Shipping Costs
United States
Shipping is provided at no additional charge.
The shipping cost displayed at checkout is 0.
Customers are responsible for any applicable import duties, customs fees, or local taxes required by U.S. authorities.
India
Shipping is provided at no additional charge.
Applicable GST is included in the final checkout price where required.
5. Shipping Destinations
We currently ship to:
United States
India
If your location is not listed, please contact us before placing an order.
6. Used Product Notice
All products sold on ellafocus.com are pre-owned (used) unless explicitly stated otherwise.
Items are carefully inspected and securely packaged before shipment to ensure safe delivery.
7. Delivery Issues
If your package:
Is not delivered within the estimated timeframe, or
Arrives visibly damaged,
Please contact us within 7 days of delivery.
Email: support@ellafocus.com
Phone: +91 88531 56620
We will review the issue and provide further instructions.
8. Incorrect Address or Failed Delivery
Customers are responsible for providing accurate shipping information.
If a package is returned due to:
Incorrect address
Refusal of delivery
Failure to pay customs duties
Additional shipping fees may apply for reshipment.
9. Contact Information
EllaFocus
Operated by: Srinuvasarao V Gavadakatla
32, Harish Chatterjee Street
Patuapara Kalighat, Apartment 3
Kolkata, West Bengal 700026
India
Email: support@ellafocus.com
Phone: +91 88531 56620