Shipping policy

Shipping Policy – Ellafocus

Thank you for shopping with Ellafocus. We are committed to providing fast, secure, and transparent shipping services to customers worldwide.

Order Processing & Handling Time

All orders are processed and dispatched within 0 to 1 business days after successful payment confirmation.

Orders placed on weekends or public holidays will be processed on the next working day.

Shipping Method & Cost

✅ Worldwide Free Shipping on all orders.

All shipments are sent via FedEx Express, ensuring fast, secure, and trackable delivery.

Estimated Delivery Time

The estimated delivery time is 3 to 5 business days after dispatch.

Delivery timelines may vary depending on destination, customs clearance, or courier-related delays.

Order Tracking

Once your order has been shipped, a tracking number will be shared via email.

Customers can track their shipment in real time until delivery.

Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in product prices or shipping costs.

Shipping Restrictions

We do not ship to P.O. Boxes or military (APO/FPO) addresses.

Please ensure that your shipping address is complete and accurate to avoid delays or failed deliveries.

Lost or Damaged Packages

If your order is lost or arrives damaged, please contact us immediately with your order number and supporting photos (if applicable).

We will coordinate with the courier to provide an appropriate resolution, including replacement or refund where applicable.

Warranty

All products sold under Ellafocus come with a warranty against manufacturing defects.

For warranty claims, customers must contact us with proof of purchase and supporting images or videos.

Contact Information

Trade Name: Ellafocus

Physical Address:
32 Harish Chatterjee Street
Patuapara, Kalighat
Apartment 3
Kolkata – 700026
West Bengal, India

📞 Phone: +91 88531 56620
📧 Email: rowanartcrafts@gmail.com