faq

Frequently Asked Questions (FAQ)
1. How long does delivery take?

Order Handling: 1–2 business days (Monday – Friday)
Transit Time: 6–8 business days via FedEx Express

Overall Estimate: Most customers in India and the USA receive their order within 7–10 business days.

All orders are dispatched from our registered address in Kolkata, India.

2. Do you provide free shipping?

Yes. We offer Free Insured Shipping on all orders to the United States and within India. No minimum purchase is required.

3. Where is your business located?

EllaFocus is headquartered in Kolkata, West Bengal, India.

We are an independent online retailer specializing in pre-owned (used) digital cameras and photography equipment.

4. What condition are your products in?

All products sold on EllaFocus are used (pre-owned) unless explicitly stated otherwise.

Each item:

Is fully tested and verified for working condition

May show minor cosmetic signs of previous use

Is described individually on the product page

Has limited stock availability

We clearly mention included accessories and cosmetic condition in each listing.

5. What if my order arrives damaged or defective?

If your item arrives damaged during shipping or has a functional issue, please contact us within 30 days of delivery.

We will review the issue and provide a repair, replacement (if available), or refund according to our return policy.

6. What is your return policy?

We accept returns within 30 days of delivery.

Because our products are pre-owned:

Items must be returned in the same condition as received

All included accessories must be returned

The item must not be damaged due to misuse

Return shipping instructions will be provided after approval.

7. When will I receive my refund?

Once we receive and inspect the returned item, refunds are processed to the original payment method within 7 business days.

8. Do your products come with a warranty?

All products are pre-owned.

Manufacturer warranty typically does not apply unless specifically mentioned in the product listing.

We provide a 30-day seller warranty covering functional defects only.

Cosmetic wear, accidental damage, and misuse are not covered.

9. Can I cancel an order after placing it?

Yes, you may cancel your order if it has not yet been processed for shipment.
Please contact support@ellafocus.com
immediately.

10. Do you ship internationally?

Yes. We primarily ship to customers in India and the United States.

International shipments may be subject to import duties or taxes, which are the responsibility of the customer.

11. Do you have a physical store?

No. EllaFocus operates exclusively online.
All products are stored and dispatched from our registered address in Kolkata, India.

12. How can I track my order?

Once your order is shipped, you will receive an email containing your FedEx tracking number.
You can track your shipment directly through the carrier’s website.

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